At the time of delivery, you can return whatever you are not happy with and we will make the necessary adjustments to your order value.
If a product is returned due to a change in mind, or a reason other than the quality of the product, and your order value goes below our minimum order requirement, you will be assessed an additional delivery fee.
In case you have already paid for the returned item previously (through an online transaction, or subscription), a credit will be offered for future transactions. For a particular item, a partial return is not possible. For instance, if you are unhappy with 2 pieces of cucumber out of 5, you will have to return all 5 pieces.
Please send us the complaint on time for a prompt, hassle-free resolution! We will accept complaints and offer returns for perishables that are reported within 24 hours, and non-perishables that are reported within 7 days from the time of purchase.
Perishables – Fresh Fruits & Vegetables, Fresh Bakery Items (Breads & Muffins).
Only those complaints accompanied with a picture will be entertained, so that we can verify it at our end and accordingly issue a credit or replacement for the complaint.
The return should be in the original packaging with at least 75% quantity maintained.
Complaints and Quality :
For complaints we receive after the delivery pertaining to quality issues, a credit will be offered for the next delivery.
Complaints received after 3 days of delivery for fresh produce (fruits and vegetables) will be handled on a case by case basis. This is because some more perishable or tender vegetables do not have a shelf life greater than that.
We guarantee freshness at the time of delivery, so we encourage people to send in complaints ideally at the time of delivery, or else soon after, so that refunds/credits can be easily processed.
There are a few characteristics of organic produce that need to be accepted by customers. In cases where a customer does not acknowledge this, he/she has the option of returning the products at the time of delivery, however refunds or credit after payment will not be accepted. The following are some examples:
Produce might be unevenly shaped, might not be very shiny or big. But it should be good inside. Organic is not about perfect looks, and does not rely on artificial growth promoters or chemicals to enhance physical appeal. The vegetables look like nature intended them to. This might be very apparent in cases of things like apples, which otherwise are infamous for heavy chemical and wax use (to make them look pretty), while in some cases the vegetables will look no different than a chemically grown vegetable.
There might be slight variations in color, size, and taste over the season of the vegetable. Again, it is because the characteristics of the vegetable can change with the weather.
On rare occasions, customers find a bug or two inside a vegetable. We are not referring to a big bug that has eaten a chunk of a vegetable, but a small bug inside a cucumber, or a piece of okra or brinjal. This will not happen very frequently, but there can happen once in a while. This is actually proof it is organic! A simple solution is to cut away the part with the little insects and use the rest. To be safe, you can boil the vegetable well. Ask your mother, granny and aunts, they will tell you this was not unusual until the 90s.